Last Updated: June 15, 2026
This Privacy Policy is issued by TYMO BEAUTY INC. and its affiliates (collectively, “TYMO”, “we”, “us” and “our”). This Notice governs the collection, use, storage, disclosure, cross-border transfer and protection of personal information of all users who visit our website https://tymobeauty.com/ (the “Site”), use our products, receive our services, subscribe to our mobile message services, or otherwise interact with us (collectively “you” and “your”).
This Privacy Policy applies to all services, platforms, websites and related functions operated by TYMO. We may update this Privacy Policy from time to time to reflect changes to our business practices, technical arrangements or legal compliance requirements. For material updates, we will notify you via email or prominent notices on the Site prior to the effective date. Your continued use of our Site and services after the update takes effect shall be deemed your acceptance of the revised Privacy Policy.
1. Collection of Personal Information
1.1 Sources of Personal Information
We may collect or obtain your personal information from multiple sources:
1.1.1 Information you voluntarily provide: We collect information you actively submit when you register an account, complete orders, fill out forms, subscribe to marketing services, contact customer support, submit reviews or communicate with us via email, phone and other channels. This includes all information submitted during checkout, account setup and service subscription.
1.1.2 Information collected automatically: When you access and browse the Site, interact with web pages, click links or use site functions, we and our authorized third-party partners automatically collect device data, network data, browsing behaviour and operation records through tracking technologies.
1.1.3 Information from third parties: We may obtain your information from our authorized service providers, advertising partners, logistics vendors, payment institutions and technical support providers.
1.1.4 Public information: We may collect the content you publicly publish on our Site, review areas and public community sections.
1.2 Tracking Technologies for Automatic Collection
We adopt cookies, log files, web beacons, tags and pixels to collect automatic information. These technologies run on the Site to record your access status and interactive behaviours, and the collected data may be combined with other personal information we hold. You may manage or disable relevant tracking functions through your browser settings. For detailed guidance on cookies, please refer to Section 12 of this Notice.
2. Creation and Combination of Personal Information
We may generate derivative records based on your historical interactions, order records and service usage behaviours. We may also combine the personal information collected from different terminals, pages and service scenarios, so as to unify service management, optimize user experience and conduct legitimate operational analysis.
3. Categories of Collected and Processed Personal Information
We may collect and process ordinary personal information and sensitive personal information. Sensitive personal information includes payment data, mobile phone numbers, precise location data, browsing tracks and biometric-related information. Processing of sensitive personal information requires your separate explicit consent where required by law.
3.1 Identity and Account Information
This category includes your first name, surname, customer ID, loyalty member ID, login email, encrypted password, account status and membership level. Such information is collected during account registration, login and membership activation, and used for account authentication and identity verification.
3.2 Contact Information
This category includes your email address and mobile phone number. We collect such information during registration, checkout, newsletter subscription, SMS service subscription and customer consultation, to realize two-way communication with you.
3.3 Address Information
This category includes your billing address, shipping address, country and postal code, which are collected when you place orders on the Site for logistics distribution, tax calculation and order management.
3.4 Order, Transaction and Payment Information
This category includes order number, purchase history, product SKU, order value, payment status, coupon usage records, refund and return records, payment method, transaction ID and payment token. We collect such information during order placement and payment processing to complete order performance, financial accounting and after-sales processing.
3.5 Loyalty Program Information
This category includes your reward points, points redemption history and membership tier information, which are collected during your participation in our loyalty program for points management and membership service.
3.6 Device and Technical Information
This category includes your device model, browser type, IP address, time zone, Internet service provider, access time stamp, referring page and exit page. Such information is automatically collected when you browse the Site to maintain network security, prevent risks and optimize site operation.
3.7 Usage and Behaviour Information
This category includes pages you browse, products you view, click records, search keywords, cart content, cart value and abandoned cart records. We also collect your page view data, interactive records and preference information generated during the use of the Site.
3.8 Marketing and Advertising Information
This category includes your email subscription status, SMS subscription consent status, campaign source, UTM tracking parameters, referral source and ad click data, which are collected when you subscribe to marketing services or interact with advertising content.
3.9 Review and User-Generated Content
This category includes product reviews, ratings, pictures, texts and other content you publish on the Site, as well as Q&A and community posts you submit.
3.10 Customer Service Records
This category includes support tickets, online chat logs and email correspondence generated when you contact our customer service team.
3.11 Social Media Information
If you log in via social media accounts, we will collect the corresponding social media identification information for account authentication.
3.12 Location Information
We may obtain your general geographic location derived from your IP address for risk prevention, regional service adaptation and marketing optimization. We will not collect or process your precise location data without your separate explicit consent.
4. Purposes of Processing Personal Information
We may process your personal information for clear, legitimate and disclosed purposes in compliance with applicable laws, and all processing activities are necessary to achieve the following purposes:
4.1 To perform contractual obligations: Process identity, address, order, payment and transaction information to complete order acceptance, payment processing, logistics delivery, invoice issuance, after-sales return and refund services; manage your account, membership and loyalty program to provide normal account services and membership benefits.
4.2 To maintain site operation and optimize user experience: Process device information, network data and browsing behaviour data to monitor site operation status, troubleshoot technical faults, analyze user usage habits, optimize page layout and function settings, and improve overall service quality. We conduct user profiling and automated analysis for site optimization and advertising delivery. You have the right to object to such automated processing in accordance with applicable laws. You can object to user profiling and fully automated decision-making based on your personal data at any time by contacting us via email at [email protected].
4.3 To prevent risks and ensure security: Use IP address, device information, transaction records and other data to identify, investigate and prevent fraud, network attacks, abnormal transactions and other unsafe behaviours, and protect the legitimate rights and interests of you and our platform.
4.4 To carry out legitimate marketing activities: Based on your consent, send transaction notifications, service reminders, discount information, promotional content and abandoned cart reminder messages via email, SMS and other channels; deliver targeted advertisements and personalized content combined with your browsing preferences and consumption habits.
4.5 To provide customer support: Use contact information, order records and customer service logs to respond to your consultations, handle complaints and solve after-sales problems.
4.6 To operate community and review functions: Display user reviews, user-generated content and interactive information, and maintain the normal operation of community sections.
4.7 To comply with legal obligations: Retain relevant data to fulfill tax, accounting, judicial investigation and other statutory record-keeping obligations; respond to legal documents such as subpoenas and search warrants issued by competent authorities. In the event of a personal data breach that poses risks to your rights and interests, we will notify the competent regulatory authority and inform affected users in a timely manner.
4.8 Other purposes: Process information based on your additional explicit consent, or for other legitimate business purposes notified to you separately.
If we change the purpose of data processing, we will notify you in advance and obtain your renewed consent where required by law.
5. Legal Bases for Processing